Refund policy

This English translation is provided for information only. In the event of any discrepancy, the French version shall prevail.

Right of withdrawal

Except for the exceptions provided by law, consumers have a withdrawal period of fourteen days from delivery of their order to inform the online seller in writing of their intention to withdraw, and to return the product to the seller at their own expense. From receipt of the withdrawal letter, the online seller has fourteen days to refund the consumer the price paid, excluding return costs.

Seller details: MICKAEL PIEGAY COIFFEUR, 148 Cours Émile Zola, 69100 Villeurbanne, France – Phone: +33 (0)4 78 03 01 21 – Email: contact@mickaelcoiffeur.com.

Non-conforming products

If a product sold does not conform, it may be returned to the seller, who will take it back, exchange it or refund it.

All claims, exchange or refund requests must be sent by post to the following address: MICKAEL PIEGAY COIFFEUR, 148 Cours Émile Zola, 69100 Villeurbanne, France, within thirty days of delivery.

Legal guarantees

Taking out any contractual guarantee does not prevent the application of the legal provisions relating to the legal guarantee of conformity, as set out in Articles L211-4 et seq. of the French Consumer Code, and the guarantee against hidden defects, as set out in Articles 1641 to 1648 of the French Civil Code. Details of these guarantees are given in our Terms and Conditions of Sale.